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When it comes to disasters and tragic situations with your property or home, the last thing you are going to do is remember everything that is supposed to happen. At that moment you might be freaking out, calling 911, calling insurance companies, trying to clean up or help with the mess. You are likely looking to obtain help from a restoration company as soon as humanly possible and it is important to take a moment and ask the company’s representative some essential questions. Blue River Restoration is here to help with those frantic moments to stay calm and remember these questions.

What certifications and experience do your technicians have?

It is critical that restoration technicians be trained and certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification). Unfortunately, some restoration contractors overstate their skills level. Don’t be a victim of this type of fraud. You should also inquire about what type of restoration they specialize in; for example, a company may have decades of experience in fire restoration, but not mold remediation. The latest technology and tools are undoubtedly helpful, but they’re no substitute for the training and experience needed to be an effective technician and specialist.

Response Time

When water is allowed to be standing and persist into further damage to property and contribute to health problems which could lead to mold or structural damages. Many restoration companies pride themselves on a quick response, and many can respond the same day, sometimes within mere hours or minutes of your call. Since time is always of the essence when it comes to restoration services, it is a good idea to make this a priority to ask along with questions on insurance. A fast response isn’t just recommended, it is an essential to getting your home or property to its pre loss condition.


Another question that should be asked is if the restoration company offers a warranty. A warranty demonstrates that the restoration company is confident in their abilities to do the job correctly and are willing to put their reputation/money profit on the line to show that they’ve done the job properly. If they don’t discuss a warranty on their website, you’re always free to ask. Many companies offer a free, limited warranty. Along with the normal qualities to judge a restoration company off of (such as customer service, professionalism, and the price/insurance relationship) having a warranty might help make your decision because of the peace of mind that a warranty does exist.

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